Privacy Policy

Effective Date: July 15, 2025 | Last Updated: July 15, 2025

Overview

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy details how we collect, use, store, and protect your personal data. By using our services, you agree to the data processing practices described in this policy. We are committed to complying with all applicable data protection laws and regulations, including but not limited to GDPR, CCPA, and other relevant privacy legislation.

Information Collection

Your personal information may be collected through various interactions:

  • Website Visits: When you access and browse our website, we automatically collect certain technical information
  • Purchases: When you make purchases or place orders on our platform
  • Account Registration: When you register for an online account or create a user profile
  • Customer Service: When you contact our customer service team or submit inquiries
  • Marketing Activities: When you participate in our promotional activities, surveys, or subscribe to our newsletters
  • Social Media: When you interact with us through social media platforms
  • Third-Party Sources: We may obtain your information from legitimate third-party sources such as business partners or public databases

Types of Personal Information Collected

We collect various types of data related to you to provide a better user experience:

Identity Information

  • Name, username, email address
  • Phone number, mailing address
  • Date of birth, gender (where applicable)
  • Identity document information (where legally required)

Transaction Information

  • Order history and purchase records
  • Payment information (stored in encrypted format)
  • Billing and shipping addresses
  • Refund and return records

Technical Information

  • IP address, device identifiers
  • Browser type and version
  • Operating system information
  • Access times and page viewing records
  • Cookies and similar technology data

Usage Purposes

  • Processing and fulfilling customer orders
  • Ensuring website functionality and optimization
  • Providing personalized marketing and brand development
  • Delivering requested products and services to customers
  • Communicating effectively with customers
  • Complying with legal and regulatory requirements
  • Preventing fraud and ensuring system security
  • Improving our products and service quality

Computer Tracking and Cookie Technology

We employ various technologies to enhance your browsing experience and website functionality:

Cookie Types

  • Essential Cookies: Ensure basic website functionality
  • Performance Cookies: Collect anonymous information about how visitors use the website
  • Functional Cookies: Remember your preferences and choices
  • Marketing Cookies: Used to deliver relevant advertising content

Non-Identifying Information Collected

  • Website click counts and visit statistics
  • Page view duration and bounce rates
  • Search queries and navigation paths
  • Device and browser information
  • Geographic location information (city level only)

This information is used exclusively by our internal team to analyze website performance, improve user experience, and provide better services to customers. You can manage your cookie preferences through your browser settings.

Data Security Measures

We employ industry-leading security technologies and measures to protect your personal information:

  • Encryption Technology: 256-bit SSL/TLS encryption protects all data transmission
  • Secure Storage: Personal information and payment data stored with AES-256 encryption
  • Access Control: Strict employee permission management and data access auditing
  • Security Monitoring: 24/7 security monitoring and intrusion detection systems
  • Regular Audits: Regular security assessments and vulnerability scanning
  • Compliance Certification: Compliance with ISO 27001, SOC 2, and other international security standards
  • Incident Response: Comprehensive security incident response and recovery procedures

User Comments and Content

When visitors post comments or submit content on our website:

  • We collect all data displayed in the comment form
  • Record visitor IP addresses for security and anti-spam purposes
  • Collect browser user agent strings to assist with technical support
  • Implement automatic spam detection and content filtering
  • Reserve the right to moderate and manage comments
  • May contact commenters for additional information or clarification

Content Policy: We reserve the right to remove comments that violate community guidelines, contain inappropriate content, or infringe on others’ rights.

Media Files and Uploads

Regarding images and media files you upload to our website:

  • EXIF Data: Please remove embedded location data (EXIF GPS) before uploading images to protect your privacy
  • File Scanning: All uploaded files undergo malware and virus scanning
  • Format Restrictions: We only accept specific file formats to ensure system security
  • Size Limitations: File size restrictions to optimize website performance
  • Content Review: Uploaded content undergoes both automated and manual review
  • Intellectual Property: Please ensure you have legal rights to uploaded content
  • Storage Duration: Uploaded files are managed according to our data retention policy

Data Sharing and Third Parties

We may share your information in the following limited circumstances:

Security-Related Sharing

  • Password Reset: Your IP address is included in password reset emails for security verification
  • Spam Detection: Comments may be verified through third-party spam detection services
  • Fraud Prevention: Sharing necessary information with financial institutions and payment processors to prevent fraud

Service Providers

  • Cloud storage and hosting service providers
  • Payment processing and financial services companies
  • Customer relationship management system suppliers
  • Email delivery and communication service providers
  • Data analytics and marketing automation platforms

Legal Requirements

  • Responding to court orders, subpoenas, or other legal processes
  • Cooperating with law enforcement investigations
  • Protecting our rights, property, or safety
  • Preventing fraud, abuse, or illegal activities

Privacy Protection: All third-party service providers sign strict data protection agreements to ensure your information security.

Data Retention Policy

We have established detailed retention policies for different types of data:

User Comments

  • Comment content and related metadata retained indefinitely
  • Used for automatic identification and approval of subsequent comments
  • Maintains continuity and context of community discussions
  • Users can request deletion of their comments at any time

User Account Information

  • Active account profile information stored continuously
  • Users can view, edit, or delete personal information (except username)
  • Inactive accounts undergo data cleanup assessment after 3 years
  • Administrators can access and edit user information when necessary

Transaction Records

  • Order and payment records retained for 7 years (in compliance with financial regulations)
  • Refund and dispute records retained for applicable legal periods
  • Invoices and tax-related documents retained as required by tax laws

Technical Logs

  • Access logs retained for 12 months
  • Security logs retained for 24 months
  • Error logs retained for 6 months
  • Performance monitoring data retained for 3 months

Your Data Rights

As a data subject, you have the following rights:

Right of Access

  • Request a copy of your personal data we hold
  • Understand how we process your personal information
  • Obtain information about the legal basis for data processing

Right to Rectification

  • Request correction of inaccurate or incomplete personal data
  • Update your contact information and preference settings
  • Modify information in your account profile

Right to Erasure

  • Request deletion of your personal data we hold
  • Except for data that must be retained for legal, regulatory, or security purposes
  • Anonymization of historical data that cannot be deleted

Right to Restrict Processing

  • Restrict our processing of your data in specific circumstances
  • Suspend certain marketing communications
  • Limit data use for specific purposes

Right to Data Portability

  • Receive your data in a structured, commonly used, machine-readable format
  • Transfer data to other service providers
  • Direct data transmission where technically feasible

Right to Object

  • Object to data processing based on legitimate interests
  • Object to direct marketing at any time
  • Object to processing for profiling and automated decision-making

Exercising Rights: To exercise these rights, please contact us through the contact information provided below. We will respond to your request within the legal timeframe.

International Data Transfers and Legal Compliance

We are committed to protecting your privacy and complying with global data protection laws:

US Legal Compliance

  • Compliance with the California Consumer Privacy Act (CCPA)
  • Adherence to the California Privacy Rights Act (CPRA)
  • Following other state-level privacy laws
  • Compliance with Federal Trade Commission (FTC) guidelines

EU and UK Legal Compliance

  • Full compliance with the General Data Protection Regulation (GDPR)
  • Adherence to the UK Data Protection Act 2018
  • Implementation of appropriate technical and organizational measures
  • Establishment of lawful data transfer mechanisms

International Data Transfers

  • Your information may be stored and processed in the United States or other countries where we operate
  • We implement Standard Contractual Clauses (SCCs) to ensure secure cross-border transfers
  • Use of adequacy decisions and other lawful transfer mechanisms
  • Using our services constitutes consent to cross-border data transfers
  • We ensure all recipients provide adequate levels of data protection

Children’s Privacy Protection

We place special emphasis on protecting children’s privacy:

  • Our services are not directed to children under 13 years of age
  • We do not knowingly collect personal information from children under 13
  • If we discover we have collected children’s information, we will delete it immediately
  • Parents can contact us to inquire about, correct, or delete their child’s information
  • We comply with the Children’s Online Privacy Protection Act (COPPA) and other relevant laws

Privacy Policy Updates

We may periodically update this Privacy Policy:

  • Material changes will be notified to users 30 days in advance
  • Update dates will be clearly marked at the top of the policy
  • Continued use of services indicates acceptance of the updated policy
  • We recommend regularly reviewing the latest version of this policy
  • Historical versions of the policy will be retained for reference

Contact Us

If you have any questions, comments, or wish to exercise your data rights regarding this Privacy Policy, please contact us through the following methods:

  • Email: [email protected]
  • Customer Service Hotline: +1 3609396099
  • Mailing Address: 5182 S NEPAL WAY, CENTENNIAL, CO 80015
  • Data Protection Officer: [email protected]
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM

If you believe your privacy rights have been violated, in addition to contacting us, you also have the right to file a complaint with relevant regulatory authorities. We commit to responding to your requests as soon as possible, typically within 30 days of receipt.

Thank you for your trust! We value your trust in us and commit to handling your personal information responsibly. Your privacy is critically important to us, and we will continue to improve our privacy protection measures.